Returns & Exchanges

At Prolux Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns on all unused and unopened beauty products.

1

Initiate Your Request

Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization Number.

2

Pack Your Items

Securely place the original, unopened products in their initial packaging to ensure they are protected from damage during transit.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing