Frequently Asked Questions

Everything you need to know about your Prolux beauty journey.

How can I track my Prolux order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

Are Prolux Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.

What is your return policy for opened products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.

How can I find the right shade for my skin tone?

Each product page features a detailed shade guide and high-resolution swatches. You can also use our virtual try-on tool or contact our beauty consultants for a personalized recommendation.